Support to the redesign of the procedures and instruments that Enel Energia offers to end customers for understanding their spending and becoming aware of electricity and gas consumption.
The project stems from the desire of Enel Energia to offer innovative quality services and value to its end customers and to comply with the Italian Authority for Electric Energy and Gas decision (501/2014), which establishes new criteria for the transparency of electricity and gas bills.
Bolletta 2.0 Bill and e-Billing system developed by Logotel with Enel Energia have been selected for the ADI Index 2016
THE PROJECT IN FIGURES
80 progressive reworkings of the bill architecture
50 end customers tested the prototypes
10 types of Bolletta 2.0 products developed
8 varieties of the new Bolletta 2.0 for an equal number of electricity and gas commercial offers produced
More than 32 million end-customers who receive Bolletta 2.0
More than 300,000 end-customers involved in the first release of the e-Billing Platform
Read the complete article here